Contact Us
Real people, real answers — usually within 24 hours, often much sooner.
Thank you for visiting YMYW
Our mission is to bring you the most amazing, unique glowing experience — and to make your nights unforgettable. Your satisfaction is our top priority, and we'll do our best to answer every question and help with any inquiry.
Response time
Up to 24 hours, but usually much sooner.
One ticket per inquiry
Please don't send duplicates — it slows us down.
Urgent?
Call or text us directly for the fastest help.
Send Us a Message
We'd love to hear your questions, thoughts and suggestions. Include your name, phone, email, order number, and a detailed message so we can help fast.
Sends straight to [email protected] — protected by a human-check and a hidden spam trap. (On the live page this slot keeps your support-ticket form, routed to [email protected] with reCAPTCHA / Cloudflare Turnstile enabled.)
Quick answers before you reach out
A lot of questions are covered here — you might get your answer instantly.
App & product manual
Download your app, get setup instructions, and the full PDF manual for your collection.
Open the manual →Care & cleaning
Fiber-optic gear needs special care — setup, recharging, spot & full cleaning, and storage.
See care steps →Your account & orders
Track downloads and manage your order details from your account.
Go to my account →To save the planet, we've gone fully paperless — no printed manuals, ever. Everything's online and downloadable: scan the QR on the back of your battery, or use the cards above.