TERMS & CONDITIONS
RETURNS & EXCHANGES
- You may return any product within 14 days of receiving the item for an exchange or refund.
- For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags attached.
- We DO NOT ACCEPT returned items that were sent back by you directly without checking with us first – Please contact us and our customer service will reply to you within 24 hours with instructions on where and how to ship your return.
- Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.
- The original shipping fees, customs duties, and insurance are non-refundable.
- For selected Light Up items, we require a handling & processing restocking
fee of 15% of the purchase price, which will be deducted from the amount to be refunded to you.
- If you purchased the wrong size, we are not responsible for your exchange shipping fees or customs duties. We have size charts for each product and
you are responsible for comparing it to your sizes.
REFUNDS AND PROCESSING
- Refunds will be processed approximately within 7 to 10 business days after we receive your return.
- Original shipping charges are non-refundable.
- Store Credit can only be used online at www.YourMindYourWorld.com.
- Store Credit cannot be transferred to another person or account.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected “Store Credit” as the refund method.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit never expires.
- Store credit is provided in U.S. Dollars.
- Your use of the Store Credit constitutes your agreement to our Terms.
- To view your Store Credit balance, log into your YMYW account. Your Store Credit balance will be displayed on the “My Account” page.
- For more information about Store Credit, please contact Customer Support.
CUSTOMS, DUTIES & TAXES INFORMATION COLLECTION, USE AND SHARING
COLLECTION, USE, AND SHARING
YMYW WILL NOT COLLECT OR SHARE YOUR SENSITIVE PERSONAL INFORMATION.
The sensitive personal information includes but is not limited to:
- Personal identity information
- Financial or insurance information
- Network identity information
- Health or medical information, biometric information.